Help! How to submit a support ticket

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Need tech support?

We love hearing from you and welcome your calls (580-745-2408). That’s why we are here! If you prefer to submit a submit a support request electronically, use the instructions provided below.

Instructions

  • Using your favorite browser, go to https://support.se.edu and click on the Open a New Ticket button
  • Enter your contact information into the boxes provided and choose the help topic you need assistance with.
  • In the ticket Details box below feel out your issue summary and further details below.
  • Depending on the help topic selected, you may need to fill out additional detail fields as well as the captcha and then click the Create Ticket button.
  • You will receive an email with the ticket details below to verify that the ticket was created successfully.
  • (Optional) You can click on the view this ticket’s progress online link if you want to view the progress of your ticket.
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