How to add a shared mailbox to Outlook Desktop App

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  1. Open the Outlook Desktop App
    outlook icon
  2. Once opened, go to File in the top left corner of the screen
    File Menu
  3. On the next screen, there should be a box that says Account Settings. Click on that, and a drop down box should appear. Click on Account Settings in the dropdown box
    Account Settings
  4. A new window should appear. Either double click on the email name, or select the email and select Change 
    Account Settings Page
  5. On the next window, select More Settings on the bottom left corner of the window
    Account Settings Details
  6. Another window should open. On this window, go to the Advanced tab. This is where you can add the mailbox. Click the Add button
    Account Settings Advanced Page
  7. In the Add Shared Mailbox window that appears, type the mailbox that you will be adding to your account
    Add Shared Mailbox
  8. If done correctly, the email should show up in the mailboxes box.  Click Apply in the bottom right corner.  If Outlook turns shows Not Responding this is normal, and will resolve itself in around 10 seconds.

Once all of these steps are performed, the mailbox should be accessible!

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